Produktsupport
Vi undskylder, hvis vores produkt ikke har levet op til dine forventninger. I henhold til forbrugerbeskyttelsesloven (FI) er det primære returneringssted for et defekt produkt forhandleren, så kontakt venligst den forhandler, hvor du købte produktet i første omgang.
Mustang support service
Mustang-tilbehør og -reservedele kan købes hos velassorterede forhandlere. Hvis du ikke kan finde den del, du har brug for, kan du kontakte vores ekspert-support på service@mustang-grill.com.
Vi kontakter dig inden for ca. 7 arbejdsdage. For at fremskynde servicen bedes du kontakte os ved hjælp af kontaktformularen på denne side.
Før du kontakter os, bedes du gennemføre følgende trin for at fremskynde processen:
Navn på produktmodel
Enhedens kode
Reservedelsnummer og navn i tilfælde af en reservedel
Instructions for a Product Claim
We apologise if our product has not met your expectations.
According to the Consumer Protection Act (Kuluttajasuojalaki), the primary location for returning a malfunctioning product is the seller’s place of business. However, your feedback is our priority in regard to product development and quality assurance. At Mustang-grill.com, we always process written complaints. This creates fewer misunderstandings and better legal protection for you.
If you suspect that the product has some material or manufacturing defect, please fill out the necessary information in the form as accurately as possible so that we may process your claim properly and as quickly as possible.
N.B. We will contact you if we find, based on the information in the form, cause for you to send us the product for inspection. We will not accept retuned products unless the return has been approved beforehand.
Mustang-grill.com must ascertain that the product is defective before it can be replaced. Defective products will be replaced with new ones. Should the product no longer be available, Mustang-grill.com reserves the right to replace it with a comparable item.
Mustang is a brand owned by Tammer Brands Oy. Read more about our protection of personal data from here.
Thank you for contacting us. We appreciate your patience and understanding!