Produktsupport

Mustang-support

Mustang-tillbehör och reservdelar säljs hos välutrustade återförsäljare. Om du inte hittar den reservdel du behöver, vänligen kontakta vår produktsupport service@mustang-grill.com. Vår produktsupport betjänar på svenska och engelska.

Vi återkommer till dig inom ca 7 vardagar. Vänligen kontakta oss genom att fylla i formuläret på den här sidan för att snabbare komma i kontakt. Formuläret finns bara på engelska.

Innan du kontaktar oss vänligen kontrollera följande uppgifter för att göra behandlingen snabbare:

  • Produktens modellnamn
  • Apparatens kod
  • Reservdelens nummer och namn (om det är fråga om en reservdel)

Instructions for a Product Claim

We apologise if our product has not met your expectations.

According to the Consumer Protection Act (Kuluttajasuojalaki), the primary location for returning a malfunctioning product is the seller’s place of business. However, your feedback is our priority in regard to product development and quality assurance. At Mustang-grill.com, we always process written complaints. This creates fewer misunderstandings and better legal protection for you.

If you suspect that the product has some material or manufacturing defect, please fill out the necessary information in the form as accurately as possible so that we may process your claim properly and as quickly as possible.

N.B. We will contact you if we find, based on the information in the form, cause for you to send us the product for inspection. We will not accept retuned products unless the return has been approved beforehand.

Mustang-grill.com must ascertain that the product is defective before it can be replaced. Defective products will be replaced with new ones. Should the product no longer be available, Mustang-grill.com reserves the right to replace it with a comparable item.

Mustang is a brand owned by Tammer Brands Oy. Read more about our protection of personal data from here.

Thank you for contacting us. We appreciate your patience and understanding!

Produktsupport