MUSTANG WARRANTY PROGRAMS

Mustang products have been carefully manufactured and tested for quality at the factory. The grills are also covered by the warranty.
Check your grill’s warranty in the user manual.

Ten-year warranty program for Mustang gas grills

Grill firebox  10 years, rust perforation warranty. 5-year enameling warranty. Does not cover color variations. Does not cover wear due to use.

Grill grates and griddles matt enameled cast iron / stainless steel  10 years, rust perforation warranty. Does not cover wear due to use, rust scale or color variations.

Grill cover  5 years, rust perforation warranty. 2-year powder-coating warranty. Does not cover discoloration or glass tarnishes. Does not cover wear due to use.

Enameled/stainless steel heat distribution plates  5 years, rust perforation warranty. Does not cover wear due to use or color variations.

Stainless steel burners  5 years, rust perforation warranty. Does not cover wear due to use or color variations.

Ceramic infrared burner 2 years. Does not cover wear due to use.

Other grill parts  2 years. Does not cover wear due to use.

Two-year warranty for Mustang gas grills

Grill cover  2 years, rust perforation warranty. Does not cover wear due to use, discoloration or color variations.

Grill firebox  2 years, rust perforation warranty. Does not cover wear due to use, discoloration or color variations.

Matt enameled cast iron / enameled steel grill grates and griddles  2 years, rust perforation warranty. Does not cover wear due to use or rust scale.

Coated steel heat distribution plates  2 years, rust perforation warranty. Does not cover wear due to use or color variations.

Stainless steel burners  2 years, rust perforation warranty. Does not cover wear due to use or color variations.

Other grill parts  2 years. Does not cover wear due to use.

Ten-year warranty program for Mustang Kamado grills

Ceramic cover and base of the grill  10-year limited warranty*. Does not cover hairline fractures in the glazing. Does not cover wear due to use or color variations.

Ceramic firebox and fire ring  10-year limited warranty*. Does not cover wear due to use or color variations.

Grilling grid, elevated grate, grilling system steel parts  10 years, rust perforation warranty. Does not cover wear due to use, rust scale or color variations.

Grill trolley, metal rims, hinge  5 years, rust perforation warranty. 2-year powder-coating warranty. Does not cover discoloration or rust scale. Does not cover wear due to use.

Side counters  5 years, warranty against splitting. 2-year powder-coating warranty. Does not cover discoloration. Does not cover wear due to use. Does not cover mold.

Glass fiber gasket, thermometer, charcoal grill, deflector, steel ring of the motorized rotisserie shaft  2 years. Does not cover discoloration.

*10-year limited warranty: The warranty becomes void if the grill has been exposed to heavy rain or if water or other liquids have entered the grill. The warranty is not valid if the grill has been ignited using barbecue fluid or other flammable liquids. The warranty is not valid if wood or other flammable materials have been used as fuel. The warranty is not valid if the grill has been extinguished using water. The warranty is not valid if the grill has been stored contrary to the instructions.

If the product or parts become faulty during the warranty period, please contact the purchasing location of the grill directly. The warranty covers the sending of a new part to replace a faulty or missing part, but not installation. The customer is always responsible for replacing any parts in grills assembled by the customer according to the instructions.

Before making any claims, read the user manual carefully and check that the claim was not caused by use in violation of the instructions or neglect of maintenance.

The warranty is not valid, if the product is used for commercial purposes.

 

General information about the warranty

If the product or parts become faulty during the warranty period, please contact the purchasing location of the grill directly. The warranty covers the sending of a new part to replace a faulty or missing part, but not installation. The customer is always responsible for replacing any parts in grills assembled by the customer according to the instructions.

Before making any claims, read the user manual carefully and check that the claim was not caused by use in violation of the instructions or neglect of maintenance.

The warranty is not valid, if the product is used for commercial purposes.