Product support
We apologise if our product has not met your expectations.
According to the Consumer Protection Act (Kuluttajasuojalaki), the primary location for returning a malfunctioning product is the seller’s place of business, so you should first contact the store where you bought the product.
Mustang Product support
Mustang accessories and spare parts can be bought from well-equipped retailers. If a necessary spare part cannot be found, you can turn to our expert support service. Contact our support service by email at service@mustang-grill.com
We will contact you approximately in 7 working days. Please fill out the necessary information in the form as accurately as possible so that we may process your claim as quickly as possible.
Before contacting, please have the following ready in order to speed up the process:
- Model name of the product
- Device code
- Number and name of spare part if applicable
Spare parts from our dealers
or service@mustang-grill.com
Instructions for a Product Claim
We apologise if our product has not met your expectations.
According to the Consumer Protection Act (Kuluttajasuojalaki), the primary location for returning a malfunctioning product is the seller’s place of business. However, your feedback is our priority in regard to product development and quality assurance. At Mustang-grill.com, we always process written complaints. This creates fewer misunderstandings and better legal protection for you.
If you suspect that the product has some material or manufacturing defect, please fill out the necessary information in the form as accurately as possible so that we may process your claim properly and as quickly as possible.
N.B. We will contact you if we find, based on the information in the form, cause for you to send us the product for inspection. We will not accept retuned products unless the return has been approved beforehand.
Mustang-grill.com must ascertain that the product is defective before it can be replaced. Defective products will be replaced with new ones. Should the product no longer be available, Mustang-grill.com reserves the right to replace it with a comparable item.
Mustang is a brand owned by Tammer Brands Oy. Read more about our protection of personal data from here.
Thank you for contacting us. We appreciate your patience and understanding!
